1. If you require a return or warranty claim, please begin by filling out the return request form.

2. Our return policy is 14 days from the date of delivery.

3. If your return falls within the guidelines of our return policy, we will send you an RMA# which must accompany your return, or the return will not be valid.

RETURN OF PRODUCTS

If you would like to return any products under a 12 Month Standard Warranty or an Extended Warranty, you must first contact the SpeedPOS support team at contact@SpeedPOS.com.au You will receive written instructions informing you whether you have a right to return the products, and if you have a right, what you must do in order to return the products. It is your responsibility to ensure that the products are returned safely. SpeedPOS will not be held responsible for any loss, damage or destruction during transportation of the products. products must be returned in their original packaging with all accessories, and must be in a re-saleable condition.

If you would like to claim a right under a consumer guarantee under the Australian Consumer Law in respect of your products please contact the SpeedPOS support team at contact@SpeedPOS.com.au for further instructions”

NO CHANGE OF MIND RETURNS

Please choose carefully as SpeedPOS.com.au does not accept return of products because you change your mind or make a wrong decision about SpeedPOS products or services.

SHIPPING

To return your product, please mail your product to:

ATTN: SpeedPOS
PO BOX 6011
West Footscray
Victoria 3012

Please include in the return box your order number and the reason for the return so that the store credit can be properly applied to your account.
Buyer is responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a store credit, the cost of shipping will be deducted from your credit. We recommend using a trackable shipping service and purchase shipping insurance. We can't guarantee that we will receive your returned item.

Depending on where you live, the time it will take for your replacement product to reach you may vary.